Whatever has brought you here — a question about your account, a payment that hasn't landed, or something that simply doesn't feel right — we want to sort it out for you. There is a real team behind SpinBob, and the people who receive your message are authorised to act on it, not just log it.

What to include when you write to us

The single most useful thing you can do is give us enough detail to resolve your issue in one exchange. That means telling us your registered username or the e-mail address on your account, a clear description of what happened, the date and approximate time if it's transaction-related, and any reference numbers you have to hand. If your query is about a specific game round, the round ID (usually visible in the game history) helps us trace exactly what occurred. The more precise you are upfront, the less back-and-forth we need.

We handle a wide range of account matters directly: payment queries, bonus conditions, verification questions, technical faults, and account settings. If something falls outside what the front-line team can action, they will escalate it internally and keep you informed of where things stand.

Responsible gambling requests

If you are writing to us about a deposit limit, a cooling-off period, or a self-exclusion, please say so clearly in your first message. Requests of this kind are treated with priority and processed by a dedicated part of the team. We will not encourage you to reconsider or delay action on these — they are applied as requested. If you are self-excluding, we will also take steps to ensure you do not receive promotional communications from us during that period.

If you have a formal complaint rather than a general query, please mark it as such. We will acknowledge it, investigate it properly, and respond with our findings. Should you feel the outcome is unsatisfactory, you have the right to escalate the matter to the Anjouan Gaming Authority, under whose licence (ALSI-202509029-FI1) we operate. We will always provide you with the information you need to do that.

One thing we will never do: we will not ask you for your password, your full card number, or your PIN — by e-mail, by chat, or by any other means. If you receive a message claiming to be from SpinBob that asks for any of these, do not respond to it and contact us immediately through the channels listed on this page. Protecting your account security is a shared responsibility, and we take our part in it seriously.

You can reach us through the contact options below. Players based in the United Kingdom are fully supported and welcome to get in touch through any of the available channels.